The worst service ever

I would actually give them a zero. I went to Builders warehouse and bought goods worth 10k plus, included in those items were door frames. Everything was dispatched except for the door frames and I only noticed when I was home that they weren’t. So I called head office/ call center immediately and spoke to Lelo who assured me that she would follow up on the issue and I heard nothing from her. So I went to the Strubensvalley branch on the 29th of July where I bought these items and spoke to Juan, who’s a manager there, he assured me that he would investigate by doing a physical stock count and checking the cameras to see if none of the employees stole the frames. He was supposed to get back to me on the 31st of July and till today I am still waiting for his call or email. I’m tired of calling countless times and not being able to get through to him. I’m extremely disappointed and need my money back!