LC
Laurence C

1 reviews | Active since Dec 2011

18 Dec 2024, 08:49

THE MOST UNRELIALBLE COMPANY EVER

I ordered a kitchen counter top (order #***) on the 27 November - amount R1,449.00 includes R200 delivery fee

I have been given of 4 different delivery dates, and each date the courier has not even arrived or contacted me. neither have Builders. You must set aside an entire day for delivery as Builders cannot even determine morning or afternoon delivery.

I have bene in contact with Mihlali Nkukwana and Viwe at customer support, as well as Irafa at the delivery centre.

Each time I am promised delivery, and nothing happens.

I now want my money back if delivery is not possible.

The WORST company I have ever dealt with.

0
Replies (2)
Builders Warehouse
Builders Warehouse's reply18 Dec 2024, 09:24
Official
Hi Laurence,

Thank you for bringing this to our attention.

I'm sorry you haven't received your order and for the service you've received.

I'll escalate this matter, and we will be in touch with a way forward.

Regards
BB
LC
Laurence C's update18 Dec 2024, 09:47
Reviewer Update
Thank you BB. I await news