The most awful experience :(

I was looking to purchase a cordless drill. I went on the Builder's website and found one I liked. I saw they didn't have stock at the branches near me (Park Rynie and Amanzimtoti) so I decided to purchase it from Newcastle branch. Imagine my surprise when they tried to charge me R6 200 for delivery! Yes, six-thousand-two-hundred rand! I phoned Customer Care and asked if they could arrange to have it sent to Amanzimtoti or Park Rynie store. The lady, Zukiswa, was very nice and said she would arrange it and I must just go to the store and pay for the item. I went to the store at Park Rynie and tried to pay. After more than an hour they couldn't get their system to work! I said I would return later.

Later that day I received a call from the manager, Avi, who told me in no uncertain terms he wasn't interested in getting me the item and if I wasn't happy, to then make a complaint because he wanted nothing to do with it. He actually started shouting at me over the phone even though I was speaking calmly and politely.

Then, to make matters worse, I had bought some security gates a few days earlier but when I got them home they were badly damaged, bent and cracked. I returned them to the store but Avi refused to refund me my money and gave me a "gift card" instead! He then later told me I couldn't use this "gift card" to pay for the cordless drill I wanted to buy. What!?

I just can't believe how badly I was treated. I want my money back for the damaged goods they sold me, NOT a "gift card" that I can't even use, and I will NEVER EVER buy anything from Builders again. I am busy renovating my house and was planning to spend over a hundred-thousand-rand there. That money will now be spent somewhere else and they have now lost a customer for life! Bad, bad, bad!