THANKS FOR GETTING IN TOUCH, WE’RE ON IT! [reference number] - LOL

Two weeks ago, I emailed the following question to info at Builders Warehouse: “According to your web site there are only 3 x 20L Fired Earth Severe Weather Paint Earthquake, in the whole country. See attached [I attached a screen dump of the notice on the web site] Is this possible? Wishing you a happy new year,”

I did not expect an immediate response but I did get a response 7 minutes later, as follows: “Thank you for contacting Builders. Your reference number for this matter is *****”. I have used the subject line of Builders email response for the title of this review. Yes, I know, that this was an automated response.

But it has now been 15 days, and I am still waiting for a response. Clearly, I am not getting a response.

Naturally, I will receive the usual automated response to this post. It might be something like: "I'm sorry for the service you've received. Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance. I'll follow up on this and we'll be in touch." - with no name, just initials.

Does anyone [human being] read our posts?

Hey, after the last disaster with my Builders on-line order, it is perhaps a blessing that they ignored my email.