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Savannah S

1 reviews | Active since Apr 2017

25 Mar 2018, 15:34

Thank you for making the situation right and the first class service

I had an issue with Builders while completing one of my renovations. I received paint advice which was incorrect. Without going into a lot of detail, I contacted Builders unhappy about the advice I had received which meant I had to buy new paint and pay for labour again. What I really appreciated was the thoroughness of their investigation, and at the end reimbursed me for my troubles acknowledging their part in my issue. I found the team to be excellent. They went beyond the call of duty to make amends and ensure I felt really supported then onwards. I am truly grateful for the level of service i have received and also a lot of the staff members on the floor who go the extra mile to make their customers happy. Thank you

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Replies (1)
Builders Warehouse
Builders Warehouse's reply25 Mar 2018, 15:49
Official

Hi Savannah

Thank you for writing to us.

I'm happy to hear that your issue was resolved and that everything is sorted.

I will be passing your comments over to the branch manager for my colleagues to be acknowledged for a job well done.

Kind Regards

Kurt Damons