CS
Chantell S
1 reviews | Active since Sept 2016
26 Feb 2020, 12:42
TERRIBLE SERVICE, REFUND MY MONEY!
Shortly after placing order *** I received a call from the branch to inform me that they DID NOT have 18 Solar Flair 60060 Crackle Ball LED Light - White (60mm) in stock as per the online shopping portal, but only 5 and all 5 were damaged.I asked to receive the information on email, which I have not. REFUND MY MONEY IN THE AMOUNT OF R1,031.80 BACK INTO MY ACCOUNT THROUGH THE PAYMENT GATEWAY IMMEDIATELY SO I CAN SUPPORT A STORE WHICH IS MORE REPUTABLE AND RELIABLE THAN BUILDERS WAREHOUSE. AS SOMEONE WHO BUYS LITERALLY EVERYTHING ONLINE AND HAS NEVER EXPERIENCED THIS LEVEL OF TERRIBLE SERVICE, YOU HAVE NOW LOST MY PATRONAGE FOREVER!
Helpful (0)
Replies (3)0
Replies (3)
Builders Warehouse's replyOfficial
27 Feb 2020, 12:06Hi Chantell,
Thanks for making us aware of this.
I'm awfully sorry to hear the above experience you had with us, none of our customers should be receiving this.
I tried calling you yesterday, I wouldn't want to lose you as a result of this. I have addressed it with our team who are looking into it and will provide you with the feedback.
As a company, I want to reassure you that we do strive to give out customer great services and that if there are any concerns, we address them promptly.
Please note that we will remain in touch with you and will do our best to resolve this matter.
Thanks for your support, we value you as our loyal customer and hope to see you soon again.
Regards,
Joshua
Thanks for making us aware of this.
I'm awfully sorry to hear the above experience you had with us, none of our customers should be receiving this.
I tried calling you yesterday, I wouldn't want to lose you as a result of this. I have addressed it with our team who are looking into it and will provide you with the feedback.
As a company, I want to reassure you that we do strive to give out customer great services and that if there are any concerns, we address them promptly.
Please note that we will remain in touch with you and will do our best to resolve this matter.
Thanks for your support, we value you as our loyal customer and hope to see you soon again.
Regards,
Joshua
Builders Warehouse's reply27 Feb 2020, 12:06
Official
Hi Chantell,
Thanks for making us aware of this.
I'm awfully sorry to hear the above experience you had with us, none of our customers should be receiving this.
I tried calling you yesterday, I wouldn't want to lose you as a result of this. I have addressed it with our team who are looking into it and will provide you with the feedback.
As a company, I want to reassure you that we do strive to give out customer great services and that if there are any concerns, we address them promptly.
Please note that we will remain in touch with you and will do our best to resolve this matter.
Thanks for your support, we value you as our loyal customer and hope to see you soon again.
Regards,
Joshua
Thanks for making us aware of this.
I'm awfully sorry to hear the above experience you had with us, none of our customers should be receiving this.
I tried calling you yesterday, I wouldn't want to lose you as a result of this. I have addressed it with our team who are looking into it and will provide you with the feedback.
As a company, I want to reassure you that we do strive to give out customer great services and that if there are any concerns, we address them promptly.
Please note that we will remain in touch with you and will do our best to resolve this matter.
Thanks for your support, we value you as our loyal customer and hope to see you soon again.
Regards,
Joshua
CS
Chantell S's updateReviewer Update
27 Feb 2020, 14:18Joshua
What has started as good customer service has now turned into HARASSMENT!
8 phone calls and 5 missed calls from Builders today.
REFUND MY MONEY! I DON'T WANT ANY MORE STORIES!
I have a very stressful, full-time job and you are now messing with my career.
ENOUGH!
What has started as good customer service has now turned into HARASSMENT!
8 phone calls and 5 missed calls from Builders today.
REFUND MY MONEY! I DON'T WANT ANY MORE STORIES!
I have a very stressful, full-time job and you are now messing with my career.
ENOUGH!
CS
Chantell S's update27 Feb 2020, 14:18
Reviewer Update
Joshua
What has started as good customer service has now turned into HARASSMENT!
8 phone calls and 5 missed calls from Builders today.
REFUND MY MONEY! I DON'T WANT ANY MORE STORIES!
I have a very stressful, full-time job and you are now messing with my career.
ENOUGH!
What has started as good customer service has now turned into HARASSMENT!
8 phone calls and 5 missed calls from Builders today.
REFUND MY MONEY! I DON'T WANT ANY MORE STORIES!
I have a very stressful, full-time job and you are now messing with my career.
ENOUGH!
Builders Warehouse's replyOfficial
27 Feb 2020, 14:21Hi Chantell,
Thanks for your feedback.
Sorry for disturbing you earlier, I was just trying to help you.
The refund has been processed, please feel free to let us know if you need assistance with anything else in future.
Hope you have a great day remaining, thanks for taking my call earlier.
Regards,
Joshua
Thanks for your feedback.
Sorry for disturbing you earlier, I was just trying to help you.
The refund has been processed, please feel free to let us know if you need assistance with anything else in future.
Hope you have a great day remaining, thanks for taking my call earlier.
Regards,
Joshua
Builders Warehouse's reply27 Feb 2020, 14:21
Official
Hi Chantell,
Thanks for your feedback.
Sorry for disturbing you earlier, I was just trying to help you.
The refund has been processed, please feel free to let us know if you need assistance with anything else in future.
Hope you have a great day remaining, thanks for taking my call earlier.
Regards,
Joshua
Thanks for your feedback.
Sorry for disturbing you earlier, I was just trying to help you.
The refund has been processed, please feel free to let us know if you need assistance with anything else in future.
Hope you have a great day remaining, thanks for taking my call earlier.
Regards,
Joshua