Terrible service no refund on their mistake
On the 17th of June I ordered a gas heater from builders warehouse online, although they debited my account there was no stock available, someone called my partner to let him know as it was done with his profile online, the person stated that they didn't have any stock and would refund the account (my card) within 3 to 7 working days. After absolutely NO communication about the money was made and I had to follow up, they had completely messed up telling us the order will be delivered again within 3 to 7 working days, after sending emails and calling the call centre to explain that I DO NOT want the heater I want my money they still could not get it write, still currently sitting with no refund and a stupid sms to say sorry we couldn't deliver your order.
So now builders warehouse I DO NOT WANT MY ORDER I WANT IT CANCELLED AND MY MONEY RETURNED IN MY ACCOUNT!
Thank you for bringing the above to our attention.
I'm so sorry for what happened.
Can you please private message me your order number and contact details and I will follow up on this for you?
Kind Regards
Kurt
Thank you for bringing the above to our attention.
I'm so sorry for what happened.
Can you please private message me your order number and contact details and I will follow up on this for you?
Kind Regards
Kurt
I went into the store to sort it out because your online department cannot or would not assit me. So ive sorted it out myself
I went into the store to sort it out because your online department cannot or would not assit me. So ive sorted it out myself
Thank you for the feedback and my sincere apologies again for what happened.
Have a good day.
Regards
Kurt
Thank you for the feedback and my sincere apologies again for what happened.
Have a good day.
Regards
Kurt