Terrible service from Builders Gezina

On Monday, 06/11/2023 @ 15h35, I was asked to make a second payment as the first payment did not go through because the printer did not have paper in. I showed Vanessa (Manager) and Clara (cashier) the payment did go through on my side. I was told by Vanessa that they would arrange a refund for the second payment. Now, Vanessa is no where to be found?? TERRIBLE service from Builders!!