Terrible service from branded product at builders warehouse

Bought a dewalt mitre'saw and stand from builders warehouse in edenvale on 18th Jan 2924. Used the machine only once. When starting the machine it sounds like a tractor starting. Took the machine In to my closest branch which is secunda. The lady at customers services was very pleasant and assisted me.when checking she and a male assistant both checked and immediately recognized that the machine wS not starting as it should. A ticket with red 1483 dated 3 Oct was opened stating that the motor is faulty and making weird noises when you start it. Tge machine still in spanking new condition was taken in for repair at a dewalt repair centre and I was told would take between 10 and 14 days. After collecting on the 19th Oct I was told it is repaired by dewalt. At my workshop tge machine was started and made exactly the same noises as when sent in. I contacted customer services and was told that it was repaired. After a few nasty exchanges the technician the customer services lady and myself had a conference call in which he stated that brushes were replaced. Tgw machine wS not opened nor checked for further inspection. The technician insisted that this particular machine has a throttle start which is a lie. Other dewalt agents say it is not tge case at all. This technician blatantly **** to me and the customer service consultant at builders warehouse. After a lightly chat he promised to send through an email to the customer services lady stating that if anything happened to the machine even after it's warranty expired date they would honour a repair or replacement at no cost to me. Two days have since passed and no such document or written statement from this living dewalt technician has been received. For a company with such fantastic tools their service technicians ate pathetic and ****s. They bring down the good name of such a product. Will not buy or recommend this product to anyone. Tge service lady at builders I secunda tried her best but what can you do when the person at dewslt is a ****.