Terrible service

Item: Builders Warehouse
Rating: 1
Author: Sandy G

Shocking service from online buying. Do not order online. Item did not arrive. No call. Called everyday for 3 days and no answers. Manager of Constantia branch rude. Yusuf. They never answer their phones.

Helpful (0)

Replies (2)

Sandy G's updateReviewer Update

07 Feb 2020, 16:23

An update on the shocking service of builder's warehouse. I informed them numerous times that no one will be at the house on the day they wanted to deliver. I have since had 3 calls to say they will deliver on that day. Only way to go is cancel the order

Sandy G's update07 Feb 2020, 16:23

Reviewer Update

Builders Warehouse's replyOfficial

07 Feb 2020, 16:25

Hi Sandy,

Thanks for your feedback.

I am really sorry to hear the above, none of our customers should be receiving this experience.

I have escalated your matter to our management team who will ensure this is resolved promptly and never happens again.

Please feel free to let me know if you need help with anything else.

Thanks for making us aware of this, we value you as our loyal customer.

Regards,
Josh

Builders Warehouse's reply07 Feb 2020, 16:25

Official