PS
Phakie S
1 reviews | Active since Jul 2017
26 Dec 2025, 11:00
Terrible Service
Builders Warehouse Strubens Valley I am writing to formally complain about the poor level of service I received over the phone on December 26, 2025 @ 10h44. The tone used by whoever answered the phone was unprofessional and discourteous, which was quite unexpected and disappointing. She was rude and uncouth!
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Builders Warehouse's replyOfficial
26 Dec 2025, 11:06Hi Phakie,
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll ensure that the necessary steps are taken to better the experience for our customers.
Kind regards,
AO
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll ensure that the necessary steps are taken to better the experience for our customers.
Kind regards,
AO
Builders Warehouse's reply26 Dec 2025, 11:06
Official
Hi Phakie,
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll ensure that the necessary steps are taken to better the experience for our customers.
Kind regards,
AO
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll ensure that the necessary steps are taken to better the experience for our customers.
Kind regards,
AO