Terrible service and wrong pricing

I have been to Builders Warehouse Raslouw on several occasions, and the service keeps getting worse. There is often only one cashier working, while the rest of the staff stand around the information desk talking instead of helping customers.

Yesterday, I went to buy **** poison for my grass. The shelf price showed R179, but at the till they tried to charge me R195. When I pointed this out, the supervisor didn’t apologize or make any effort to check the shelf herself — she simply called someone else to do it. I eventually showed her the price myself, and although they corrected it, no one apologized or said a word.

To make matters worse, when I asked another staff member where to find the product, he simply said he didn’t know.

The overall attitude at Massmart stores seems to be that staff are untouchable and don’t care about customers. Builders Warehouse Raslouw really needs to retrain their team on basic customer service — or honestly, close the store, because right now the lack of service is driving customers away

CLOSE THE STORE - THAT WILL DO BETTER BUSINESS WITHOUT STAFF