Terrible service and no regard for customers

I purchased a Defy fridge from Builders Warehouse in Boksburg and paid for it on the day. The fridge was delivered two days later but was damaged. I reverted to Builders Warehouse and was told that a new fridge would be sourced to replace the damaged one. Understanding that sometimes this can take time I waited for them to revert. It has now been close to two months and my fridge has not been replaced. The only thing I get from Builders is more stories on how I will receive the replacement fridge. They phoned me yesterday to tell me that finally, after waiting for two months, my fridge has been sourced and would be delivered. Now today, a phone call to tell me that the replacement fridge is damaged. Is this some kind of a bad joke or is their service absolutely beyond pathetic. Very very unhappy customer considering taking further action.