Terrible service

Item: Builders Warehouse
Rating: 1
Author: Etienne S

Builders Kempton Park System offline at 7am, everyone standing around not knowing what to do. At goods collection I collected my goods and ask the gets to load, refused to even recognize that I was talking to them, not even making eye contact. There was a major dispute with the packer as I felt it was more important to repack cement pallets then to load my goods. Terrible experience, will not return to this branch, rather buy from Leroy Merlin

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Replies (1)

Builders Warehouse's replyOfficial

17 Aug 2020, 11:51

Hi Etienne,

Thanks for your feedback.

I'm really sorry to hear the above, none of our customers deserve this experience. We always strive to give great service, this is very concerning.

Please share the following details and I'll make sure we address this immediately:

- Full Name
- Email and contact number
- Who you last spoke to

Kindly note that this needs to be sent on a private reply for me to view the details.

Thanks for making me aware of your concerns, looking forward to your private reply.

Regards,
Joshua

Builders Warehouse's reply17 Aug 2020, 11:51

Official