1 reviews | Active since May 2012
Terrible Service
On Friday morning the 25th September I went to builders to order a sheet of chipboard and 38 wood beam. Needing the board cut and edged as per the sizes I required, i knew this would not be a 5 minute job so I said i would collect the following morning, along with the beam which also needed to be cut. <br> Arriving the following morning at 9:30am, which was 30 minutes later than the arranged collection time, to find that they had not even begun with my order which was ordered the morning before.<br> questioning what was going on, the gentleman cutting the board was rather rude like i was inconveniencing him.<br> Having arranged this for collection, i was forced to wait and while they rushed around and started the job. I finally only left at 10:25am. getting home and packing out the cut boards to begin working, i find that 2 boards were incorrectly cut. Rushing back again I had to have the boards re-cut to size. In doing this the gentleman who cut the board this time, cut off the edging and did not replace it. I was to upset to even say anything. i had ordered an additional bean, which i stood an hour waiting for them to cut.<br> <br> The service was terrible and disheartening.
Thank you for your feedback.
I'm sorry that our Edenvale branch didn't honour their promise of cutting your board on time.
I have escalated the matter into the Customer Service Manager attention, who will be contacting you soon.
Once again accept my apology for the inconvenience caused.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
Thank you for your feedback.
I'm sorry that our Edenvale branch didn't honour their promise of cutting your board on time.
I have escalated the matter into the Customer Service Manager attention, who will be contacting you soon.
Once again accept my apology for the inconvenience caused.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
