Terrible Service

I am writing to express my frustration and dissatisfaction with the lack of assistance I have received regarding my attempt to cancel an online order with Builders Warehouse

I have been trying to resolve this issue since 10:00 AM today, contacting three to four different agents, all of whom assured me they would return with an update. Unfortunately, no one has followed through.

In an effort to resolve the matter, I even visited the Builders Warehouse store, only to be directed back to the online department. At around 3:00 PM, I contacted the online department again after they failed to respond earlier in the day, and I am still waiting for a resolution.

This situation is particularly frustrating because the incorrect order was processed online, and I am trying to cancel it before it is fulfilled. Despite my request, I discovered that the store already has the order ready to process. I requested that they put it on hold, but I need confirmation that the cancellation is being handled.

This ongoing lack of communication and accountability is unacceptable. I kindly request that a supervisor or manager contact me immediately to address and resolve this matter. I expect prompt action to ensure that the order is canceled without further inconvenience to me.

Thank you for your urgent attention to this matter. I look forward to hearing from you promptly.

Best regards, Donovan ***