JR
Juliet R

1 reviews | Active since Sept 2018

13 Sept 2018, 07:12

Terrible Service

Good day,

I am totally disgusted in the service at Builders Warehouse in Strubensvalley. There telephone lines are the worst ever and so are the staff who answer them. We received delivery of damaged doors and I have been trying to get hold of someone to sort this matter out. Called the call center twice as well and was assured the store would call me shortly. Guess what???? Still waiting..... this whole experience with your delivery service has been a nightmare...

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply13 Sept 2018, 08:03
Official

Hi Juliet,

Thank you for your feedback.

I'm sorry to hear about your damaged doors that you've received from our Strubens Valley store. We take all concerns very seriously and can assure you that it will be fully investigated.

I've sent your information to the relevant department and I'll follow up to have this matter resolved.

We appreciate your patience in this matter.

Regards,

Ivor

Best regards,