1 reviews | Active since Mar 2013
Terrible Service
<p>After having spent around R100 000 at the Alberton Builders Warehouse, I get this slap in the face. </p> <p>We have excess bricks that were sent for a refund (4 pallets) , the return and collection were processed on the system, however no communication was received afterwards. We then contacted Builders only to be told that their process has changed and they can no longer pick up the bricks and if they did, the charge will be R1 500. </p> <p>We have spent so much money at this branch to be receiving such horrible service. They were happy to deliver when we spent the money, now the least they can do is to collect what is left over and charge a reosable about for pick up of less than 10km. </p>
Good Afternoon Nozipho,
I’m sorry to hear about your recent experience that you received from our Alberton branch.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Feedback will be provided, as soon as possible.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Labeeqah Mallie
Customer Service Agent
Good Afternoon Nozipho,
I’m sorry to hear about your recent experience that you received from our Alberton branch.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Feedback will be provided, as soon as possible.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Labeeqah Mallie
Customer Service Agent
