Terrible Online Ordering System and Useless Customer Service

I placed an order online, but when I tried to pay, the system wouldn’t accept my banking details. The page refreshed and took me back to the order page, showing an order number but marked as “awaiting payment.” There was no option to pay or retry the payment.

I phoned twice today. Both consultants told me I needed to load the money onto my Builders card, which I did. The first consultant said the payment would allocate to the order within 10 minutes. The second said I should just give it time.

I gave it more than enough time. Later in the day, the order simply showed as expired. Not only was I given incorrect information, but now there’s apparently no way to get the money refunded back into my bank account after loading it onto my Builders account.

This is extremely poor service — an unreliable online ordering system and customer service consultants who clearly don’t know what they’re doing. Completely useless.