Terrible horrible service Service

Me again received the worst possible service,16/02/19 sent my brother to buy 2 pallets facebrick and 2 double line brick force, 1 8/02/19 after 2 pm they deliver dirty broken black paint stained “ facebrick “ and ok looking brick force and leave I call the manager Bongani he apologizes but requires “proof” fair I send him pictures he apologized and promised to call next day 19/02/19 “ new” delivery is done to replace the damaged bricks only to find that they look exactly the SAME if not Worst so I don’t know if we were being fooled or they are all blind !! I don’t even understand how they justify leaving the store with goods like that to be delivered to a customer???? TWICE same day bricks are all taken back with a promise to get the correct goods and communication and yes the was communication lots of it and it all said a lot without saying nothing at all so once again I have been inconvenienced and my mothers house delayed and have to sort myself out because of Builders Warehouse the excuses I got that all the bricks looked like that and it was a “ bad batch” from the suppliers and it would take time to look for to get the ones I want the ones I have bought before so I know what they look like so so unacceptable by 3 pm no communication I decided to fetch my refund so I could go elsewhere to seek a clean useable facebrick I tried to call the manager 3 times got put through to his line/office and phone was never picked up so I took that as a middle finger to me and my complaints I sent my brother to collect the refund slip in hand they refunded the 2 pallets and they kept the delivery fee of R260 so i paid Builders R260 to deliver 2 rolls of double line brick force which would have fitted in my car and bricks that I never really received they mess up they keep my money R260 I am sick of being *****ed by Builders Warehouse and honestly whenever I complain it seems it just gets worse for me anyway so I’ll go to other places rather spare myself the headache and constant inconvenience and bad service and several condescending apologies with no substance and FYI I put my complaint to them first I sent an email and pictures and I got 1 phone call with an apology if only I could take all the apologies I have gotten to the bank......? so I put my dissatisfaction out there once again and you win Builders Warehouse Secunda I give up