SF
Scheepers F

1 reviews | Active since Mar 2017

27 Mar 2017, 17:57

Terrible Delayed Customer Service

<p>Placed an order for pavers on 4 March, for delivery on the 8th. Then were told that they did not have enough pavers and would be delivered on Wednesday 29March.</p> <p> </p> <p>At 16h21 on Monday 27March I get a call to say the pavers has been discontinued. On further enquire I am told the supplier has closed down and that the order was actually only places on 8 March.</p> <p> </p> <p>Now I have a client, who I have already had to delay as the pavers were not deliveres on 8 March, that the job needs to be delayed even further! This is a terrible situation to be in.</p> <p> </p> <p>Builders I spend huge amounts of money with you. Please help me get pavers for my client by Wednesday </p>

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Replies (1)
Builders Warehouse
Builders Warehouse's reply28 Mar 2017, 08:14
Official

Good Morning,

Thank you for your feedback.

I'm sorry to hear about your experience.

This isn't the type of customer service we want you to receive.

I've escalated this to store management for it to be looked into.

Thanks again for taking the time to contact us and I apologise for the inconvenience caused.

Kind Regards,

Labeeqah Mallie