1 reviews | Active since Jun 2021
Terrible Customer Service
I have been unable to place an order for months now, and have sent the emails and follow up emails to the customer service, and till today my issue hasn’t been resolved. The issue is that they are saying that I was refunded twice for the order that was made in January 2023, I have sent them the bank statements and they still can’t show me where the refund was processed to. There was no issue from January 2023 until early March this year when this surfaced, and I was not informed of this, there was a back and forth where I was querying what the store told me, which is that my credit card had insufficient funds when I placed an order, which made no sense at all as if there were insufficient funds in the account, the purchase would have declined. The lady from Rossburg branch did a reconciliation for me where she picked up that this money is coming from January 2023. Then I queried this with Builders online, and this was four months ago, and it’s still not resolved.
Thank you for getting in touch with us.
I do apologize for the level of service you have received and for the inconvenience caused to you.
I will have a look into this and will get back as soon as possible. JF
Thank you for getting in touch with us.
I do apologize for the level of service you have received and for the inconvenience caused to you.
I will have a look into this and will get back as soon as possible. JF
Thanks for the assistance on the below, I was able to place the orders after having this resolved. However, I’m having another issue now, I was busy fixing the gutters at home, and because of buying the materials online, there were sizes I got wrong, and I want to return these as I eventually got the correct sizes. I have been trying to return these for weeks now, but it’s been a struggle as the return items option is greyed out. I have been in communication with the store Manzimtoti, and they are saying that they will have to charge me R350 collection fee. I have reached out the customer service to query this, and I have basically just received a call this morning saying that, I have to pay this money since it’s not your fault that I got the sizes wrong. Please assist here, I’m so confused, first, the return box is greyed out, and secondly the R350 collection fee, and thirdly, it’s your fault that the customer got the sizes incorrectly, they have to be penalised for that.
Thanks for the assistance on the below, I was able to place the orders after having this resolved. However, I’m having another issue now, I was busy fixing the gutters at home, and because of buying the materials online, there were sizes I got wrong, and I want to return these as I eventually got the correct sizes. I have been trying to return these for weeks now, but it’s been a struggle as the return items option is greyed out. I have been in communication with the store Manzimtoti, and they are saying that they will have to charge me R350 collection fee. I have reached out the customer service to query this, and I have basically just received a call this morning saying that, I have to pay this money since it’s not your fault that I got the sizes wrong. Please assist here, I’m so confused, first, the return box is greyed out, and secondly the R350 collection fee, and thirdly, it’s your fault that the customer got the sizes incorrectly, they have to be penalised for that.
Thank you for getting in touch with us.
Yes, that is correct the will be a collection cost as the item delivered was the item you have ordered.
If the item was faulty or damaged upon delivery we will have to collect it.
However since there was no fault on our end there will be a collection cost.
Should you need any further information please let me know. JF
Thank you for getting in touch with us.
Yes, that is correct the will be a collection cost as the item delivered was the item you have ordered.
If the item was faulty or damaged upon delivery we will have to collect it.
However since there was no fault on our end there will be a collection cost.
Should you need any further information please let me know. JF