WM
Whitney M

1 reviews | Active since May 2017

02 May 2017, 16:41

Terrible customer service

<p>Talk about a company that does not care about their customers.</p> <p> </p> <p>We went to Builders Wonderpark branch to get safty boats. You know that in and out shopping. We got there and could not find the size we were looking for. Thus we had to ask for assistance. The guy who was working on the aisle was busy with other custmers, so he refered us to another sales person. The woman seemed unwilling to assist. She disapeared for a few minutes and she came back with a lousy story. So we waited for the guy to finish with the other customers. What do you know? As soon as he was done, he was all of a sudden busy on the company line, Even though he was aware that we were waiting for him.</p> <p> </p> <p>We wasted about 20 minutes and decided to go to Cash build were we were intently assisted. In less than 5 minutes we were done and out of the store.</p> <p> </p> <p>See me at Wonderpark Builders warehouse again, **** me!</p>

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Replies (1)
Builders Warehouse
Builders Warehouse's reply02 May 2017, 16:55
Official

Hi Whitney,

Thank you for your email.

I'm sorry to hear about your experience.

This isn't the type of customer service we want you to receive.

I've escalated this to store management for it to be looked into.

Thanks again for taking the time to contact us and I apologise for the inconvenience caused.

Kind Regards,

Natalie Adams

Customer Contact Centre Agent