TERRIBLE CUSTOMER SERVICE

Bad customer service : Builders Warehouse walmer Port Elizabeth

I saw an item which i decided to buy on the 25 jun 2019. The lady (Sibongile) which was helping me told me there is no stock but convinced me that they will have stock on 27 jun 2019. I asked her to double check if there will really be stock on the 27 June 2019 because i need the item urgently.

She made calls , checked their system and confirmed . I was told the item will be delivered as soon as they get the item on 27 june 19 or 28 june 19. I paid the cash amount of R7238 incl delivery . I never received any call, explanation nor delivery until i decided to call on the 02 July 2019 to inquire. Call center lady promised to call me back after holding the phone for 20 minutes, but never did. I called back the next day , explained my story again to another person , and i was finally linked to the PE store lady ( Sbongile) . She told me the stock will be in the store on 11 jul2019 , with out any explanation or remorse . Rudely , I was told i am welcome to get refund if i want, after i suggested i might come for a refund.

I decided to wait for the 11th as i was 30km away from the store and i had already promised someone about this particular item.

I decided to go to the store on 11 Jul 2019 after waiting till 16h00 , to collect the stove myself , only to be told by sbongile that its still in cape town. When i asked when are they getting the stove . the answer was , " I DONT KNOW" . No apologies , no remorse for the all the inconvenience.

I decided to get a refund. BAD BAD BAD , TERRIBLE SERVICE !!! I am never going to that store aver again .