Terrible Customer Service
Went to Builders Warehouse The Glen just to get a quote on two items & chicken fencing, when you ask for help, there should be someone in the lane, then i went to get quote for fencing, get to the counter & they just walk away or act like they busy on the phone to ignore you, after 15 minutes of waiting for service, i just walked out. They must realise if it wasn't for customers, they would even be working.
Helpful (0)
Replies (1)0
Replies (1)
Builders Warehouse's replyOfficial
28 Mar 2019, 11:56 Hi Warren,
Thank you for letting me know about the service you've experienced at our Glen store.
I am sorry to hear that this has happened to you and can assure you that this is certainly not the type of service we want any of our customers to receive.
We at Builders strive to assist all customers as best as possible and to hear that this hasn't happened, doesn't sit well.
I will address this with the Branch Manager at the Glen store so that we can ensure corrective measures are put in place to better all customer experiences.
Kindly note that I will contact you regarding this complaint.
Regards,
Athena
Thank you for letting me know about the service you've experienced at our Glen store.
I am sorry to hear that this has happened to you and can assure you that this is certainly not the type of service we want any of our customers to receive.
We at Builders strive to assist all customers as best as possible and to hear that this hasn't happened, doesn't sit well.
I will address this with the Branch Manager at the Glen store so that we can ensure corrective measures are put in place to better all customer experiences.
Kindly note that I will contact you regarding this complaint.
Regards,
Athena
Builders Warehouse's reply28 Mar 2019, 11:56
Official
Hi Warren,
Thank you for letting me know about the service you've experienced at our Glen store.
I am sorry to hear that this has happened to you and can assure you that this is certainly not the type of service we want any of our customers to receive.
We at Builders strive to assist all customers as best as possible and to hear that this hasn't happened, doesn't sit well.
I will address this with the Branch Manager at the Glen store so that we can ensure corrective measures are put in place to better all customer experiences.
Kindly note that I will contact you regarding this complaint.
Regards,
Athena
Thank you for letting me know about the service you've experienced at our Glen store.
I am sorry to hear that this has happened to you and can assure you that this is certainly not the type of service we want any of our customers to receive.
We at Builders strive to assist all customers as best as possible and to hear that this hasn't happened, doesn't sit well.
I will address this with the Branch Manager at the Glen store so that we can ensure corrective measures are put in place to better all customer experiences.
Kindly note that I will contact you regarding this complaint.
Regards,
Athena