Terrible customer service!!!

Item: Builders Warehouse
Rating: 1
Author: Ahmed A

On the 23rd April I visited one of the stores. Visited the sanitary ware section to see if if I could get a spare part of a product that was previously bought at Builder Warehouse. The service and waiting period at the counter was so bad that I left. I then asked to speak to the manager. The poor lady tried her best to get the manager but he kept on dropping the call. I left my cell phone number with her so the store manager call me when he decides whether he has time for his potential customers!!!

Helpful (0)

Replies (6)

Builders Warehouse's replyOfficial

03 May 2018, 13:01

Hi Ahmed,

Thank you for bringing this to my attention.

I'm sorry for the service you've experienced in our store.

I am addressing your query with our store and as soon as I have feedback, I will get in touch with you.

Kind regards

Christal

Builders Warehouse's reply03 May 2018, 13:01

Official

Hi Ahmed,

Thank you for bringing this to my attention.

I'm sorry for the service you've experienced in our store.

I am addressing your query with our store and as soon as I have feedback, I will get in touch with you.

Kind regards

Christal

Ahmed A's updateReviewer Update

03 May 2018, 16:41

It seems to me that builderswarehouse cannot stick to instructions. When someone called me I specifically asked that this complaint be dealt with from a head office level then I get a call from the branch and I gave the branch more than enough time to call me.

Ahmed A's update03 May 2018, 16:41

Reviewer Update

Ahmed A's updateReviewer Update

29 Nov 2018, 00:15

I am still waiting for a proper response!!!!

Ahmed A's update29 Nov 2018, 00:15

Reviewer Update

I am still waiting for a proper response!!!!

Builders Warehouse's replyOfficial

29 Nov 2018, 08:40

Hi Ahmed,

Thank you for your feedback.

We have addressed your matter with the relevant store and have emailed you on the 24th May with regards to the feedback.

Once again thank you for bringing your concern to our attention. We can assure you that all concerns has been addressed with the relevant parties.

Regards,
Ivor

Builders Warehouse's reply29 Nov 2018, 08:40

Official

Ahmed A's updateReviewer Update

29 Nov 2018, 10:08

I received a pathetic generic answer. I would and I was asked that the regional manager called me!!!!

Ahmed A's update29 Nov 2018, 10:08

Reviewer Update

I received a pathetic generic answer. I would and I was asked that the regional manager called me!!!!

Builders Warehouse's replyOfficial

29 Nov 2018, 10:18

Hi Ahmed,

Thank you for your feedback.

Your feedback will be highlighted with the relevant department.

Regards,
Ivor

Builders Warehouse's reply29 Nov 2018, 10:18

Official

Hi Ahmed,

Thank you for your feedback.

Your feedback will be highlighted with the relevant department.

Regards,
Ivor