1 reviews | Active since Feb 2010

25 Aug 2018, 12:35

Terrible customer experience!!!

Disgusting customer treatment by builder's warehouse Northgate which subject customers to humiliation, shopping there is completely unpleasant. Why stamp my slip and still subject me to disrespectful guards who want to forcefully search my trolley??? If customers ***** from you ...don't paint every customers with the same brush or generalise, I'm not part of a basket. You call a manager without even having interest in why a customer is upset she takes a side of a very sarcastic security guard. Just fyi, your guys in the paint section so friendly and should be running the store!!!

Listen to your customers or you will also be trending on Twitter and if this is the American way of doing things?? The time to make you trend couldn't have been perfect!!!

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply25 Aug 2018, 13:54
Official

Hi Lebogang,

I'm very sorry for the experience you've had at our store.

It's truly disappointing as we should treat everyone with respect and humility and it's disappointing this has not been your case.

I will be looking into the matter and will be giving you a call shortly.

Regards
Suhayfa Gabriels

Best regards,