TERRIBLE AFTER SALES SERVICE

Terrible experience shopping online with Builders Warehouse. I ordered several items last week Thursday at New Market - straight-away the site advised that the 1 item I wanted (urgently)was not in stock so I immediately changed stores to Glen-Eagles. After placing and paying for the order, you are duped into filling out a service survey which I did quite happily. Well the store manager called me the next day to tell me that they did not have stock of the main item I had changed stores for - a stable back door. I asked why the online shop had advised that they had 8 in store. He says that they do not update the online page and the ones he has are damaged. He promised to source one for me and get back to me. Well I'm still waiting days later and several calls to the customer care department have not proved to be of any help. This morning the lady tells me that they are battling to get through to the store themselves!!! With the storms of late, I am left to patch up my existing door to prevent flooding and I suppose my order will be further delayed by the BLACK FRIDAY SALES:::::):)- I am highly annoyed and disappointed by the lack of after sales service and wish that I could go back and change my rating...........not to mention the amount of airtime spent trying to get answers.