Talisman integration into Builders not working

You systems isn't working! Today I went to the Talisman desk at Builders Warehouse in Centurion. After completing all the forms I was instructed and delivering a proof of address, I was asked to register on the builders website before I can make a payment for the equipment hire. I have done everything as instructed on the web page and my activation link was not sent. I waited 45 minutes in the store and tried thrice without any luck of a sms or email coming through. Eventually my patience ran out and I went back to the counter. Unfortunately the agent was unable to help me without this activation. I left disappointed and said I will return later if I get the activation confirmation via sms. It is now an hour and a half later and nothing. Because only of this I could not hire a piece of equipment. I have done from my side every thing as instructed. On;y to be failed by you. Your system does not work and you need to devise another method. I have lost a full day that I could have used productively. Frustrating beyond measure!