Taking Builders from Zero to Hero

After a lot of frustration caused by your website, and labeling of products that makes no sense at all, I found myself at your branch in Strubens Valley. With a nonchalant approach from one of the guys at the paint section shrugging me off, and basically saying its not his problem.

I asked to speak to a manager, Thishen Naicker was called to speak to me, Thishen went above and beyond to try and assist me. He listened, processed and offered solutions to retain my business, instead of just shrugging me off or just offering a refund. Once he assisted from his side he handed me over to a lady Thoriso at the online helpdesk, she walked me through the process and the store, and only left my side when I left the store. Thishen and Thoriso add great value to your store, I will be a returning customer ONLY because they went above and beyond to resolve my issue.