Takes money doesnt deliver and ignores customers who want a refund.

I ordered items for in-store collection. Online process was smooth money taken email confirmation with date of collection received.

When I went to collect my order I was told the order wasn't ready. I left and returned 2 days later. I was then told that the order is missing and nobody knows where it has gone however they will repack and deliver it to me.

Needless to say the delivery arrived 5 days later with items short. I called the store and spoke to Sibusiso who was assisting me with the collection. He advised that the missing items were out of stock and offered me a different item which I refused. I left the store.

I then called the call centre and was assisted by Noeg who said its not a problem he would investigate and would call me back. He called about 30 minutes later and advised that because it was an online purchase they would refund directly to my card I used online.

It has now been two weeks and I have not yet received my refund.

I called the centre again and requested Noeg to give me a call. He called on Monday and said he would speak to his manager and call me back.

Today is Wednesdays and I have still not received a call.