MM
Mareli M
1 reviews | Active since Jul 2014
27 Jan 2026, 21:26
Suppliers are not supposed to be the clients problem!
We bought a ****eater. Assembled it. Its not working. Took it back. No refund because its assembled, no exchange because it's assembled. Now we have to wait for 3 weeks untill their supplier opens, then they'll send it for assessment, then they'll decide. I did not buy it from their supplier! I bought it from builders! What happened to cooling off period? How is their problem, my problem?! How am I supposed to know if something is working if I'm not allowed to take it out of the box?! Now I'm without a ****eater for over a month without any feedback and the only customer care I got was the reading of a stupid policy that was not able to cut my grass!
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Builders Warehouse's replyOfficial
28 Jan 2026, 08:17Hi Mareli,
My apologies for the level of service you have received, as well as the inconvenience caused to you.
I understand your frustration, but all items that have been taken out and assembled have to be sent off to our supplier for evaluation before we make a decision.
Please send me the acknowledgement of receipt number they gave you when you took it to the store. JF
My apologies for the level of service you have received, as well as the inconvenience caused to you.
I understand your frustration, but all items that have been taken out and assembled have to be sent off to our supplier for evaluation before we make a decision.
Please send me the acknowledgement of receipt number they gave you when you took it to the store. JF
Builders Warehouse's reply28 Jan 2026, 08:17
Official
Hi Mareli,
My apologies for the level of service you have received, as well as the inconvenience caused to you.
I understand your frustration, but all items that have been taken out and assembled have to be sent off to our supplier for evaluation before we make a decision.
Please send me the acknowledgement of receipt number they gave you when you took it to the store. JF
My apologies for the level of service you have received, as well as the inconvenience caused to you.
I understand your frustration, but all items that have been taken out and assembled have to be sent off to our supplier for evaluation before we make a decision.
Please send me the acknowledgement of receipt number they gave you when you took it to the store. JF