EP
Eddie P

1 reviews | Active since Sept 2012

19 May 2017, 10:58

Superb service

<p>Bought a patio set and paint from Builders Warehouse, Kempton Park. They sent me an sms on 18 may 2017 informing me that they would deliver on 19 May 2017. A I was going away for the weekend I phoned them to request that they deliver before 12 noon. The person that took the call in Despacth promised to get back to me which he never did. I phoned early on the 19th asking what is happening and was informed that the delivery would only take place at 13:30 or that I would then have to wait until the Monday. The lady in despatch, Lena, however contacted her manager and when I phoned to complain the manager, Mrs Sonto, already gave instructions to reroute another vehicle and that the delivery could be done before before 12 noon. I received the delivery just after 9:30! These people really know the meaning of "customer service"!!</p>

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply19 May 2017, 11:24
Official

Hi Eddie,

Thank you for taking the time and providing us with positive feedback.

Firstly I’d like to apologise for the experience that you received at the store.

It's always nice to receive a compliment of this nature and I will definitely highlight this with our management.

Have a wonderful day.

Regards,

Labeeqah Mallie

Customer Service Agent

Best regards,