RN
Rudzani N

1 reviews | Active since Jan 2014

19 Oct 2024, 17:38

Such Misspelling!!??!!

Today I went to Builders Warehouse to buy a 6-seater bench. I had to get a royalty card first. I handed the lady my ID card to register me. I was so shocked when I went to the teller to pay - my name was spelled wrong, my surname was spelled wrong. Really? The option was to do another one with a different email address, Noooooo, I don't have another email address. Ok, we had to send an email to somewhere for them to correct the details. How do you do that holding my ID card in your hand?. Ok, for now, going to purchase at Builders will mean swallowing wrong details of my names until such time IT fixes my details. šŸ˜” 😢 😭 😿 😢

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply20 Oct 2024, 08:02
Official
Hi Rudzani,

Thank you for bringing this to our attention. I apologize for the inconvenience and the misspelling of your name.

I will have the matter escalated and our team will be in touch.

Regards,
SR

Best regards,