VR
VIJAY R
1 reviews | Active since Mar 2025
03 Mar 2025, 05:08
Subject: Unfair Delivery Charges
To whom it may concern, I am writing to express my utter disappointment and dissatisfaction with the unfair delivery charges app**** by Builders Warehouse. As a loyal customer, I am appalled at the injustice of your pricing policy. It is shocking to see that customers who spend R5000 on your online store are charged delivery fees, while customers who spend a mere R1500 are given free delivery. This unequal treatment is not only ********* but also disgraceful.
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Replies (3)
Builders Warehouse's replyOfficial
03 Mar 2025, 08:09Hi Vijay,
Thank you for getting in touch with us.
In order for you to get free delivery, your order needs to to be R500 or more which it as and your delivery address is less than 30km form the store.
Kindly note that online items does not qualify for free delivery.
Should you need any further help please let me know. JF
Thank you for getting in touch with us.
In order for you to get free delivery, your order needs to to be R500 or more which it as and your delivery address is less than 30km form the store.
Kindly note that online items does not qualify for free delivery.
Should you need any further help please let me know. JF
Builders Warehouse's reply03 Mar 2025, 08:09
Official
Hi Vijay,
Thank you for getting in touch with us.
In order for you to get free delivery, your order needs to to be R500 or more which it as and your delivery address is less than 30km form the store.
Kindly note that online items does not qualify for free delivery.
Should you need any further help please let me know. JF
Thank you for getting in touch with us.
In order for you to get free delivery, your order needs to to be R500 or more which it as and your delivery address is less than 30km form the store.
Kindly note that online items does not qualify for free delivery.
Should you need any further help please let me know. JF
VR
VIJAY R's updateReviewer Update
03 Mar 2025, 09:00Dear JF,
I appreciate your effort to explain the situation. However, I would like to emphasize that the order I placed was a single order for R5000, which was far above the threshold for free delivery.
Furthermore, I understand that you may have broken down my order into multiple smaller ones due to stock issues, but it is not fair for me to be penalized for this. It is your company's fault if there were insufficient stocks to fulfill the original order, and therefore, I should not be held accountable for the multiple deliveries.
I appreciate your effort to explain the situation. However, I would like to emphasize that the order I placed was a single order for R5000, which was far above the threshold for free delivery.
Furthermore, I understand that you may have broken down my order into multiple smaller ones due to stock issues, but it is not fair for me to be penalized for this. It is your company's fault if there were insufficient stocks to fulfill the original order, and therefore, I should not be held accountable for the multiple deliveries.
VR
VIJAY R's update03 Mar 2025, 09:00
Reviewer Update
Dear JF,
I appreciate your effort to explain the situation. However, I would like to emphasize that the order I placed was a single order for R5000, which was far above the threshold for free delivery.
Furthermore, I understand that you may have broken down my order into multiple smaller ones due to stock issues, but it is not fair for me to be penalized for this. It is your company's fault if there were insufficient stocks to fulfill the original order, and therefore, I should not be held accountable for the multiple deliveries.
I appreciate your effort to explain the situation. However, I would like to emphasize that the order I placed was a single order for R5000, which was far above the threshold for free delivery.
Furthermore, I understand that you may have broken down my order into multiple smaller ones due to stock issues, but it is not fair for me to be penalized for this. It is your company's fault if there were insufficient stocks to fulfill the original order, and therefore, I should not be held accountable for the multiple deliveries.
Builders Warehouse's replyOfficial
03 Mar 2025, 09:57I do see that you matter has been escalated by our team. We will be in touch should we have any further information. JF
Builders Warehouse's reply03 Mar 2025, 09:57
Official
I do see that you matter has been escalated by our team. We will be in touch should we have any further information. JF