Struggling to cancel my order nr ***
I placed an order from Builders online on Friday. It states R500 or more then delivery is free. I tried to order more items, yet still got charged a R115 delivery fee.After I placed an order for 18 Parrot plastic bottles, I have found the item cheaper somewhere else.I have emailed them stating I want to cancel the order.Saturday morning I phoned 4 times to cancel and sent numerous emails with no response or cancellation confirmation.
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Replies (2)
Builders Warehouse's replyOfficial
01 Sept 2024, 14:25Hi Liezel,
Thank you for getting in touch.
I'm sorry for the service you've experienced and that you haven't received a response regarding the cancellation of your order.
I'll have a look into this and we'll be in touch.
Kind regards,
AO
Thank you for getting in touch.
I'm sorry for the service you've experienced and that you haven't received a response regarding the cancellation of your order.
I'll have a look into this and we'll be in touch.
Kind regards,
AO
Builders Warehouse's reply01 Sept 2024, 14:25
Official
Hi Liezel,
Thank you for getting in touch.
I'm sorry for the service you've experienced and that you haven't received a response regarding the cancellation of your order.
I'll have a look into this and we'll be in touch.
Kind regards,
AO
Thank you for getting in touch.
I'm sorry for the service you've experienced and that you haven't received a response regarding the cancellation of your order.
I'll have a look into this and we'll be in touch.
Kind regards,
AO
's updateReviewer Update
01 Sept 2024, 14:51Good day
Thank you
I have requested a refund back to my card that I paid with
Thank you
I have requested a refund back to my card that I paid with
's update01 Sept 2024, 14:51
Reviewer Update
Good day
Thank you
I have requested a refund back to my card that I paid with
Thank you
I have requested a refund back to my card that I paid with