Strubensvally brunch ~ unpleasant experience

Today at 17:30+ I went to builders strubensvalley to purchase wood for a DIY project. First i went to the wood department to ask where i can place a order for a custom cut wood. They sent me to the back of the buildings. On arrivals there was no one there. A unfriendly guy at the door called someone and after more than 5 min the person eventually came and helped me after playing around in the yard, just to be informed that I have to place an order infront of the shop. Went there, waited again, seeing that only one till was open and eventually got helped. Gave them sizes on a picture but guess what?! When i got to the yard the pieces looked abit small. Went home measured them checked the paper and as you thought they cut my board too small. Instead of 580 they cut it 380. I did not even think to look on the cut example paper because I would expect it tobe correct. Im actually even dreaming going backwards tomorrow to take up this case due to their bad attitude. What a waste of money!