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gerard H
1 reviews | Active since Mar 2009
08 Oct 2015, 17:43
Store closed at midday
I went to the store to get paint and electrical cable only to find they were closed from midday for stock take. They would only open next day. I live far away and have to spend R150 on petrol to come in again on another day as a result. No notice was given the previous week about the stock take. Stock take should be done after hours so that we are not inconvenienced. I want my petrol costs refunded.
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Replies (1)Builders Warehouse's replyOfficial
08 Oct 2015, 17:58Hello gerardhs,
Thank you for your feedback.
I'm sorry that you had to travel to our Rustenburg branch while they were conducting their stock taking.
I have escalated your feedback to the branch managers attention, who will contact you soon.
Once again please accept my apology for the inconvenience caused.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
Thank you for your feedback.
I'm sorry that you had to travel to our Rustenburg branch while they were conducting their stock taking.
I have escalated your feedback to the branch managers attention, who will contact you soon.
Once again please accept my apology for the inconvenience caused.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
Best regards,
Builders Warehouse's reply08 Oct 2015, 17:58
Official
Hello gerardhs,
Thank you for your feedback.
I'm sorry that you had to travel to our Rustenburg branch while they were conducting their stock taking.
I have escalated your feedback to the branch managers attention, who will contact you soon.
Once again please accept my apology for the inconvenience caused.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
Thank you for your feedback.
I'm sorry that you had to travel to our Rustenburg branch while they were conducting their stock taking.
I have escalated your feedback to the branch managers attention, who will contact you soon.
Once again please accept my apology for the inconvenience caused.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
Best regards,
