Stock not delivered, store manger unavailable, multiple follow ups by customer

Unacceptable service from Builders Warehouse New Market 1) Order placed on Saturday in store and payment made 2) Receive a call on Sunday to state that the order is incomplete because we did not pay. Correct it via the phone call 3) Monday receive a call that the order can't be delivered because payment is outstanding. Drive to the store with the proof of payment to sort it out. Delivery scheduled for Tuesday 4) Tuesday 12:00 receive a sms that the order can't be delivered 5) Drive to the store on Tuesday at 14:30 to follow up and we get told the order will be delivered by 17:00 they are just waiting for a truck 6) Start following up via phone call at 16:10 to confirm if they are still delivering. Multiple calls to the store with no answer and eventually got through at 16:30 to someone that promised to call back, which never happened. 7) Eventually received a call from the store at 16:40 that the truck has arrived and will be delivering soon 8) Receive a call at 17:20 to say the truck is loaded but there is no staff to deliver and off load so no delivery will be made 9) Logged complaints via the call center and waiting for feedback. 10) Asked to speak to the store manager and was told he is not available to speak to as he has gone home 11) Have to call multiple times to get through, even the call center was not able to get hold of the store multiple times throughout the day. 12) Also not an effective system to have to go through the call center as you have to explain your issue every time you call This service is unacceptable. We as customers should not be running after Builders with phone calls and store visits to get feedback. We have contractors on site that we are paying and that are sitting around for the stock to be delivered.