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<p>On Friday the 16 th September went to Builders Warehouse Witbank to buy Bathroom equipment. While there I decided because there is some tiles broken in house, want to replace it also. After long wait I was told the tiles is available I even did take picture from the tiles to discuss it with the owner of the house and told them I will come Monday back to buy it. I was told that there will be no problem there will be tiles available Monday morning. I stay 30 km out of town on a farm. I work for the owner of the house who is a 75 years old pensioner. I do all his business in town because he have Parkinsons and walking is difficult. I hire a tiler the Monday morning because I am going in to town to buy the tiles. I was paying him R250 for the day, just to find out with arrival at Builders the Monday morning that there is no tiles. The tiler was just taking out the tiles and didn't replace it. So I paid R250 for a day work and after a big fight at the shop they told me that they will order from other place. Now I must pay another R250 for work which could be done in one day time. They told me they will phone me in an hour to told me if they could find the sertain tile. They didn't phone me. I phone them after 2 and half hours. I feel service is terrible at Builders Warehouse Witbank. They phone me now and told me that the tiles did arrived now. The manager Francois also didn't even want to give the pensioner discount after all the trouble we went throw. The service isn't even one star worthy. And with social media these days I feel really that I want to told all family and friends about this bad expierience. If you want to keep a customer you must try to keep the customer happy and I am not happy at all and that is why I wrote this letter now to your people. I will appreciate feedback from you. Thank you very much.</p> <p> </p> <p>Engela Grobler</p>