SJ
Shaldon J
1 reviews | Active since May 2016
22 Dec 2016, 08:33
Stinking Service
<p>My 80 year old mother walked into your store on Tuesday 20 December 2016.</p> <p>She looked around and could not find what she was looking for.</p> <p>She could not find an assistant, so she went to your information desk to ask for help.</p> <p>The people behind your desk took ½ an hour to even attempt to find somebody to assist.</p> <p>Eventually when an assistant walked past, they asked the female assistant to assist my mother.</p> <p>The look that the assistant gave my mother was one of absolute disgust.</p> <p>I understand that it is that time of the year, but seriously, to an ederly person...</p> <p> </p>
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Builders Warehouse's replyOfficial
22 Dec 2016, 09:02Good Morning Shaldon,
Thank you for your feedback.
Firstly allow me to apologise for the service you experienced at our Cape Gate branch. This is definitely not the type of experience, we want our customers to have.
I have brought this matter to the relevant parties attention for them to ensure that corrective measures are put in place. I would also like to thank you for taking the time to bring this to our attention in order to address the issue at hand.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant managers at the store.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Regards,
Labeeqah Mallie
Customer Service Agent
Best regards,
Builders Warehouse's reply22 Dec 2016, 09:02
Official
Good Morning Shaldon,
Thank you for your feedback.
Firstly allow me to apologise for the service you experienced at our Cape Gate branch. This is definitely not the type of experience, we want our customers to have.
I have brought this matter to the relevant parties attention for them to ensure that corrective measures are put in place. I would also like to thank you for taking the time to bring this to our attention in order to address the issue at hand.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant managers at the store.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Regards,
Labeeqah Mallie
Customer Service Agent
Best regards,