aS
amit S

1 reviews | Active since Jun 2017

08 Oct 2023, 16:45

Still waiting on refund on no stock item

I hate to complain on social media but I placed an online order for some wall cladding which was in stock. They never delivered and when I queried they said the item is no longer in stock. I then asked for a refund and had to fill in a form and send all my documents. It's been more than 2 weeks now and I have still not received my refund.

0
Replies (3)
Builders Warehouse
Builders Warehouse's reply09 Oct 2023, 08:50
Official
Hi Amit,

Thank you for bringing this to our attention.

I'm sorry you haven't received your refund and for the service you've received.

I'll look into this matter and will get back to you as soon as possible with feedback.

Regards,
BB
aS
amit S's update09 Oct 2023, 13:38
Reviewer Update
Thank you, I await your feedback.
aS
amit S's update10 Oct 2023, 05:48
Reviewer Update
Good day

Are you sure it's actually been processed? The credit is still on my online builders account which means I could still buy something online with that money.

Regards