Still waiting for refund

I bought an easel from this company on-line on 27 September 2021 and my daughter collected it for me. However, it turned out to be too flimsy for the purposes for which it was bought. As the company did not have a stronger one, I was told to return it for a refund. My daughter returned it, but she was told that a credit had been passed, i.e. the money was not returned to her. This does not help me as I don't have an account with this company. I contacted the company by email as their telephone number is linked to a call centre and not to the branch. After several emails I am still waiting for the refund that the person at the customer service said would be paid into my account.