Still waiting for my online order with ZERO communication!

I placed an order online on 14 November 2019, paid for it and done. Within the hour someone from the Constantiaberg Store phoned to say that he spoke to Defy and my freezer will be there on Thursday the 28th November for collection. On the 27th I phoned to confirm pickup for the next day, only to be told it's not there yet, but they will phone me. The 28th came, no call. I phoned again and again and again and this went on till i eventually went into the store. In the store they put me on the phone again, just to be told it's not there but they will phone me, i am still waiting. I have emailed, still no response. I phoned today just to be told that it's not there and the suppliers are now closing so I probably wont get it until next year. I bought this Defy Chest Freezer especially for the holidays. Builders - how do you sell items that you don't have in stock? Why is there absolutely NO communication from your side? I find this service (or lack thereof) absolutely disgusting. When can I expect someone to do something about this and either get me the freezer or give me my money back so I can go elsewhere?

I use to love Builders, but I will make sure I do not support any of your stores anymore.