STILL NO REFUND and ONLINE PURCHASE FALSE

I placed an online order 12 November. In store they informed me it will take up to 10 days to source it from another store if they do not have stock. By last week 2 December I had to call in and ask for a manager to help sort out the issue where he contacted a supplier and said they do not have stock. This messed up a birthday present. Their online system is false and misleading to customers. They get their money with instant payments but then I have to wait almost a month to get a refund after wasting so much money on data, airtime and fuel trying to get some sort of attention from this company not to mention the time wasted and the disappointment. Mbombela branch manager came up with the only alternative solution to refund me. Date: Tuesday 7 December I am STILL waiting for the refund. Their facebook page ghost told me it has been refunded but there is NO proof and it is not reflecting. This is some sort of form of theft and I am NOT happy. Also asked to be phoned back where I get reference numbers indicating someone will call me 48 hours. Not one human or robot from your platforms have called me back yet neither did the manager.