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LG
Lizette G

1 reviews | Active since Dec 2018

12 Sept 2024, 10:17

Stay away from them

Stay away from ordering anything from them. After they have been unable to deliver most of my order, I have been asking for a refund for about 2 weeks now. Many emails and phone calls every day, empty promises and still nothing. This is not a small amount either. *********** staff and disgusting treatment.

0
Replies (5)
Builders Warehouse
Builders Warehouse's reply12 Sept 2024, 10:28
Official
Hi Lizette,

Thank you for bringing this to my attention.

I'm sorry for the experience you've had and the service you received. 

I will have this matter escalated for you and I will keep you updated.

Kind Regards
SM.
LG
Lizette G's update12 Sept 2024, 10:29
Reviewer Update
Funny, last week when I reported about the same thing it was being escalated, and still nothing.
Builders Warehouse
Builders Warehouse's reply12 Sept 2024, 10:32
Official
Hi Lizette,

Apologies for the delay.

Please note that I have checked and the matter was escalated for you.

We are currently awaiting feedback, and will update you once feedback is given.

Kind Regards
SM.
LG
Lizette G's update14 Sept 2024, 07:55
Reviewer Update
Morning, so I still have not received my refund..... and the empty promises of feedback is a joke. Does anyone actually work or is this bad service just the norm?
Builders Warehouse
Builders Warehouse's reply12 Nov 2024, 10:47
Official
Hi  Lizette,

Thank you for the feedback.

Please confirm if you have received your funds.

Kind Regards
SM.