LG
Lizette G
1 reviews | Active since Dec 2018
16 Sept 2024, 09:48
Stay away
I am still awaiting my refund. I have phoned and emailed and asked and complained. I have spoken nicely and I have gotten frustrated, but after nearly two weeks I have yet to receive my refund.... Every time it is the same answer, it is being escalated, an urgent email is being sent to the person dealing with it, someone will call you back, but yet here we are, still no refund. Stay away from them, bad service.
Helpful (0)
Replies (3)0
Replies (3)
Builders Warehouse's replyOfficial
16 Sept 2024, 10:08Hi Lizette,
Thank you for getting in touch.
My apologies for the time it has taken for the refund to be processed.
I completely understand your frustration and I'm sorry for the inconvenience caused.
The refund has been processed and it usually takes 7-14 working days to reflect.
Please confirm once you have received your funds.
Kind regards,
AO
Thank you for getting in touch.
My apologies for the time it has taken for the refund to be processed.
I completely understand your frustration and I'm sorry for the inconvenience caused.
The refund has been processed and it usually takes 7-14 working days to reflect.
Please confirm once you have received your funds.
Kind regards,
AO
Builders Warehouse's reply16 Sept 2024, 10:08
Official
Hi Lizette,
Thank you for getting in touch.
My apologies for the time it has taken for the refund to be processed.
I completely understand your frustration and I'm sorry for the inconvenience caused.
The refund has been processed and it usually takes 7-14 working days to reflect.
Please confirm once you have received your funds.
Kind regards,
AO
Thank you for getting in touch.
My apologies for the time it has taken for the refund to be processed.
I completely understand your frustration and I'm sorry for the inconvenience caused.
The refund has been processed and it usually takes 7-14 working days to reflect.
Please confirm once you have received your funds.
Kind regards,
AO
LG
Lizette G's updateReviewer Update
16 Sept 2024, 10:51So let me see if I am correct. You cannot deliver my order, I have been asking for a refund for how long now? My original order was placed on the 27/08/2024. Eventually you now say my refund is processed today , the 16/09/2024 and now I still have to wait 7 - 14 days for it to reflect? What bank do you use that it takes that long to process? My question remains unanswered, why is it taking this long? Is someone being held accountable for this? Look at you reviews, do you not think all the bad reviews should warn you that something is not quite right with your level of service???
LG
Lizette G's update16 Sept 2024, 10:51
Reviewer Update
So let me see if I am correct. You cannot deliver my order, I have been asking for a refund for how long now? My original order was placed on the 27/08/2024. Eventually you now say my refund is processed today , the 16/09/2024 and now I still have to wait 7 - 14 days for it to reflect? What bank do you use that it takes that long to process? My question remains unanswered, why is it taking this long? Is someone being held accountable for this? Look at you reviews, do you not think all the bad reviews should warn you that something is not quite right with your level of service???
LG
Lizette G's updateReviewer Update
18 Sept 2024, 12:30I will report this every day. Banks take 24-48 hours to clear a transaction, for my refund to appear on my account I have to wait 7 -14 working days? How does this work? You guys did not have stock and could not deliver, but I have to suffer....
LG
Lizette G's update18 Sept 2024, 12:30
Reviewer Update
I will report this every day. Banks take 24-48 hours to clear a transaction, for my refund to appear on my account I have to wait 7 -14 working days? How does this work? You guys did not have stock and could not deliver, but I have to suffer....