OB
Odille B
1 reviews | Active since Dec 2018
20 Jan 2019, 14:08
STAY AWAY!!!!
3 Months later and I'm still waiting for my aircon!!!! Builderswarehouse deserves to be closed down!!!!...non existing customer service!!..Not willing to keep their customers happy and not willing to go out of their way to source a product just to keep their clients!!..How can you put a product on SALE if there's not even a single one available????I will never support them ever again...and will make damn sure everyone I know, stays away!!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Builders Warehouse's replyOfficial
20 Jan 2019, 14:42Hi Odille, Thank you for bringing this to our attention. I’m sorry you had to experience this type of service. I can assure you that this is certainly not what we want happening to any of our customers. We at Builders strive to make sure that customers are assisted in the best way possible to ensure that all customers are getting the service they deserve. In this case, we will try our best to source the item for you or find an alternative to match your needs. We will have our team look into this so that corrective measures are put in place to better our customer experience. I understand that you have made the decision to no longer shop with us, but please allow us the opportunity to source an alternative for you. Regards, Athena
Best regards,
Builders Warehouse's reply20 Jan 2019, 14:42
Official
Hi Odille, Thank you for bringing this to our attention. I’m sorry you had to experience this type of service. I can assure you that this is certainly not what we want happening to any of our customers. We at Builders strive to make sure that customers are assisted in the best way possible to ensure that all customers are getting the service they deserve. In this case, we will try our best to source the item for you or find an alternative to match your needs. We will have our team look into this so that corrective measures are put in place to better our customer experience. I understand that you have made the decision to no longer shop with us, but please allow us the opportunity to source an alternative for you. Regards, Athena
Best regards,