Staff on cell phones

Item: Builders Warehouse
Rating: 1
Author: Ronel R

I'm so tired of walking around in a Builders Warehouse and all the staff arr on their phones and I'm noglt finding products I'm looking for. Staff have way more important issues on their phones than assisting clients. Pathetic service, ad usual. Nothing new. I'm annoyed before even entering the store because its always Pathetic service

Helpful (0)

Replies (3)

Builders Warehouse's replyOfficial

07 Sept 2024, 09:03

Hi Ronel,

Thank you for bringing this to our attention.

I'm sorry for the experience you've had with us.

I tried calling you but wasn't able to get through.

Please advise which store you've visited so that we can address this matter.

I look forward to your response.

Regards
BB

Builders Warehouse's reply07 Sept 2024, 09:03

Official

Ronel R's updateReviewer Update

07 Sept 2024, 09:18

Glen Eagles - I reported to managers at front desk but they did nothing about the matter, just general apology.

Ronel R's update07 Sept 2024, 09:18

Reviewer Update

Glen Eagles - I reported to managers at front desk but they did nothing about the matter, just general apology.

Builders Warehouse's replyOfficial

07 Sept 2024, 09:47

Hi Ronel,

Thank you for your response.

I'm sorry for the service you've received.

I'll escalate this and we will action accordingly.

Regards
BB

Builders Warehouse's reply07 Sept 2024, 09:47

Official

Hi Ronel,

Thank you for your response.

I'm sorry for the service you've received.

I'll escalate this and we will action accordingly.

Regards
BB