Staff, Dpt Manager and Store Manager PATHETIC SERVICE

i wrote a review a few months ago about the same Builders Warehouse, North Gate Island, Cape Town store of the bad bad pathetic service i experienced. To make matters worst not only does sales staff lack customer service but the store manager Nadeem as well. I will never ever set foot in another Builders wearhouse store again, i will advise all my current and future clients not to support this company. i got out of bed not feeling well l at all and its sunday. i also have clients i need to service which is the reason for me going to the store. All i needed was a quote for cutting list which is a very short list. The staff memeber at ghe counter wouldn't assist me because his excuse was they understaffed and it would take very long to assist me. and they have clients to assist, although there wasn't any clients behind me. i then asked to speak to his manager because i needed the quote for monday morning. His manager had the same excuse and in all that time talking not 1 client was at the counter, they had more than enough time to asist me but chose not too. The store manager was also standing there at that time which i did not know who he was. I left amf mafe my way from the back section to front security desk and asked to speak to the manager. The person at the counter told me she will Paige the manager and i should wait at the opposite desk. After a few mintues she came and another client also needed assistance. i told her help him first because my problem needs more time. I Explained what happened amd showed her to havr a look to the back and see after all this time there still is not any clients needing assistance they could have assisted me. She heads that way to find out what the problem is, I also go back and check what the hold up is anf she is chatting to the store manager Nadeem. I then showed him after so long there still aint any clients. he tells the lady manager and me "its only been 2 minutes that i have been gone from the back * and when i stopped to rectify him he made out to be a **** and the laxy manager just allowed it although she knew i waited for her, then i allowed her to assist another client before me and then still explain my problem before she went down to that department.

The store manager threatened me by saying he wilk have me thrown out of the store for swearing which i have never done, he also just laughed at me when i told him to leave everything and he still tells me that clients has never had a problem with his service. He also made me out to be **** in front of his staff. i have never experienced service where staff and department management and the store manager all have the same problem. They are all lacking or missing the basic fundamentals of good customer service. Its concerning that a retailer with your caliber be lead by a store manager with poor ethics. i want him to get the security cam vids and check how long i was gone from the counter and how many clients was there during this entire process. i want to know what is being done with this complaint and thw store manager for accusing me of swearing, making me out to be a ****, threatening to have me thrown out and laughing at me.